Terms of Service

1. Acceptance of Terms

By accessing or using the website at omnislc.com or any services provided by Omnislc ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services. These Terms apply to all visitors, users, and clients of Omnislc.

2. Description of Services

Omnislc provides professional 24/7 telephone answering and virtual receptionist services, including but not limited to:

• Live call answering and message taking
• Call screening and routing
• Appointment scheduling
• Bilingual (English/Spanish) support
• Emergency dispatch services
• Custom call handling solutions

The specific services provided to each client are governed by a separate Service Agreement. These Terms apply to general use of our website and services.

3. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You agree not to:

• Use the website in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorized advertising or promotional material
• Attempt to gain unauthorized access to any part of our website or systems
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Use automated tools to scrape, crawl, or extract data from our website without permission
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

4. Service Agreements & Billing

Use of Omnislc's answering services requires a separate Service Agreement. By entering into a Service Agreement, you agree to:

• Pay all fees as outlined in your selected service plan on time
• Provide accurate billing and contact information
• Notify us promptly of any changes to your billing information
• Understand that overage charges may apply if call volume exceeds your plan limits
• Acknowledge that setup fees, if any, are non-refundable

We reserve the right to suspend or terminate services for non-payment. Pricing is subject to change with 30 days' written notice.

5. Cancellation Policy

Either party may cancel services with 30 days' written notice unless otherwise specified in your Service Agreement. Upon cancellation, you remain responsible for all fees incurred through the end of the notice period. We reserve the right to terminate services immediately for violation of these Terms or for conduct that we determine, in our sole discretion, to be harmful to our business or other clients.

6. Confidentiality

Omnislc treats all client information and call data as confidential. Our agents are trained to handle sensitive information with discretion. We will not disclose your confidential business information to third parties except as required to deliver our services, as required by law, or as outlined in our Privacy Policy. Clients are responsible for providing accurate call handling instructions and scripts.

7. HIPAA & Regulated Industries

Clients in regulated industries (healthcare, legal, financial services, etc.) are responsible for ensuring their use of our services complies with applicable regulations. Healthcare clients requiring HIPAA compliance must execute a Business Associate Agreement (BAA) with Omnislc prior to sharing any Protected Health Information (PHI). Omnislc will not be liable for regulatory violations arising from a client's failure to obtain required agreements.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Omnislc or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission. You are granted a limited, non-exclusive license to access and use the website for personal, non-commercial purposes.

9. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or completely secure. While we strive for 24/7 availability, we cannot guarantee that technical issues, force majeure events, or circumstances beyond our control will not affect service delivery.

10. Limitation of Liability

To the fullest extent permitted by law, Omnislc shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services or website. Our total liability to you for any claims arising from these Terms or our services shall not exceed the total fees paid by you to Omnislc in the three (3) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Omnislc, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of our services, your violation of these Terms, or your violation of any rights of another party.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Orange County, Florida, in accordance with the rules of the American Arbitration Association.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending an email notification to active clients. Your continued use of our services after any changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: